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PRIVACY POLICY

Welcome to goldenexpresstours.com, which is owned by GOLDEN EXPRESS TOURS LIMITED (“Golden Express”, “We”, “Us”, or “Our”). We respect the privacy of all our customers ("You" or "Your") and we are committed to safeguarding the personal information you provide to us.

Please read this Privacy Policy carefully to have a better understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) in accordance with our website. It sets out the terms under which this website (i.e., the websites operated by Golden Express Tours, together with the content and any search facilities, directory services, downloads, links and other internet services provided by Golden Express Tours from time to time) is made available to you.

When ordering or inquiring on our site, as appropriate, you may be asked to enter

Your name
Country
Email address
Phone number
Travel preferences and interests
Age and/or age range
Travel date
Duration of travel
Payment details including business or personal banking information
Dietary restrictions or allergies
Details of friends, group or family members if they are accompanying the main traveller, including names, ages, passport numbers, scanned images of passports and various preferences such as their dietary restrictions or allergies.

We collect information from you when you place an order, fill out a form or enter information on our site. We may use the information we collect from you when you inquire, make a purchase, surf the website in the following ways:

To quickly process your transactions.
To ask for ratings and reviews of services or products
To send our newsletter and direct mail
To follow up with you after correspondence (live chat, email or phone inquiries)
To help us develop the design and layout of our website to ensure that our sites are as useful and enjoyable as possible.
To let you know about functionality changes to our website, new services or offers that you might find interesting

SECURITY

Your personal data are in good hands with us. We take all security measures necessary to prevent the breach of your data as much as possible. If we make use of third parties, these data will not include any information that could personally identify you. We never keep your data for longer than necessary for the purpose for which they were collected. After this period, your data will be destroyed. Third parties who may receive information from us after the expiry of this period or, if earlier, after the expiry of their services, shall return or destroy your personal data.

THIRD PARTY WEBSITES

This statement does not apply to websites of third parties that are connected to our website through links. These third-party sites have separate and independent privacy policies. We therefore cannot guarantee your personal data to be handled in a reliable or secure manner by these third parties. We advise you to read the Privacy Statement of these websites before using their services.

CONSENT

You signify your consent to us collecting and using this information by your use of this website. However, you have the right to object to the collection of your personal data at any time for the execution of the above described purposes and you may indicate this in writing, with reason by sending email to info@goldenexpresstours.com

We reserve the right to make changes to this statement. Changes will be published on this website and old versions will remain available. It is advisable to consult this privacy statement regularly to remain aware of any changes.


CUSTOMER FEEDBACK

Golden Express Tours value feedback as they assist us to improve further for our products and services.

If you want to provide any feedback about the travel services provided by us, you can lodge a feedback to us in one of the following ways:

Golden Express Tours is committed to resolving your issues at the first point of contact. For certain cases that cannot be solved immediately, we are committed to resolving your concerns within 3 business working days unless there is 3rd party involvement such as banks or suppliers that are beyond our management control. We will record your feedback for continuous improvement process and monitoring through regular review, your personal information will be recorded in accordance with relevant privacy legislation.

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